Privacy Policy

POLICIES OF SOLA GOLD

POLICIES OF SOLA GOLD سياسات سولا غولد

  • STANDARD EXCHANGE AND CASH BUY-BACK POLICY MAY NOT BE APPLICABLE ON PRODUCTS SOLD DURING SPECIAL PROMOTIONS.

قد لا تنطبق سياسة الاستبدال او الاسترداد النقدي على المنتجات التي يتم شراؤها أثناء العروض الترويجية الخاصة .

  • EXCHANGE AND CASHBACK IS APPLICABLE ONLY IF THE PRODUCT IS RETURNED IN GOOD CONDITION WITH THE ORGINAL INVOICE AND ORGINAL CERTIFICATE. NO EXCHANGE WILL BE APPLICABLE FOR FREE GIFT GIVEN ALONG WITH THE PURCHASE .

تطبق جميع شروط الاستبدال والاسترداد النقدي فقط عند اعادة المنتجات في حالتها الجيدة ومعها الفاتورة الاصلية واعادة الهدية المجانية

  • EXCHANGE OR BUY-BACK IS ONLY APPLICABLE WITHIN SAME BRANCH.

يتم استبدال او اعادة الشراء في نفس الفرع الذي تم فيه الشراء فقط

  • ONLY ONEEXCHANGE / REFUND WILL BE PERMITTED PER PURCHASE

يسمح بعملية استبدال استرداد لمرة واحدة فقط

  • EXCHANGE IS POSSIBLE WITHIN 7 DAYS OF PURCHASE

استبدال المجوهرات في غضون 7 ايام بقيمة الفاتورة كاملة

  • MAKING CHARGES WILL BE DEDUCTED IF THE JEWELLERY IS REFUNDED

سيتم خصم رسوم التصنيع في حالة الاسترداد النقدي

  • SOLA GOLD RESERVES THE RIGHT TO EXERCISE DISCRETION IN PERMITTING ALL RETURNS AND EXCHANGES

تحتفظ سولا غولد بحقها في ممارسة الحرية المطلقة في السماح بكافة العوائد وعمليات الاستبدال

  • NO CASH BACK POLICY ON SILVER JEWELRY

لا يوجد استرداد نقدي للمجوهرات الفضية

  • NO REPAIR FOR ANY ITEM AFTER PURCHASE

لا يمكن تصليح اي منتج بعد عملية الشراء

For replacement or return, the delivery price will be  calculated from the customer and its value is 25 dirhams.     

للاستبدال او الارجاع يحسب سعر التوصيل من العميل وقيمته 25 درهم.

 

SHIPPING POLICY

Shipping Cost and Delivery Time

Standard delivery is free of charge with your order if over 99 AED    ( 25 AED BELOW 99 AED ) – SOLAGOLD does not cover the shipping costs for returned items.

During your shopping, you will be provided with an Estimated Delivery Date. Please note that the estimated delivery date is not a guaranteed time frame for your order. It is automatically calculated based on the total time required to process your order, from the production and delivery process to your shipping address.

The estimated delivery time is based on delivery to capital cities. Please allow extra time for delivery to remote areas. SOLA GOLD  does not take responsibility for delayed shipments to remote areas or regions where the postal services are performed on specific schedules or addresses outside the Mainland.

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